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Legal

Privacy & Cookies

Last updated: 16th June 2025

At Cuddly Companion Company, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

 

1. Information We Collect

When you browse our website or sign up for our waitlist, we may collect:

  • Name

  • Email address

  • Delivery address (for future orders)

  • Phone number (optional)

  • Payment information (handled securely via Wix Payments or third-party services like PayPal)

  • Website usage data (cookies, browsing activity, page views)

 

2. How We Use Your Information

We use your personal data to:

  • Process orders and send order-related updates

  • Manage your waitlist or pre-order registration

  • Send marketing emails and product updates (if you opt-in)

  • Improve our website and services

  • Comply with legal or regulatory obligations

We will never sell or share your personal data with third parties for marketing purposes.

 

3. Cookies

We use cookies and similar technologies via Wix to improve your browsing experience and understand how visitors interact with our website. You can disable cookies through your browser settings at any time.

 

4. Third-Party Services

We use Wix as our website platform and may use trusted third-party services like PayPal for secure payment processing. These services process your data in accordance with GDPR and data protection laws.

 

5. Data Storage & Security

Your personal data is securely stored on Wix’s encrypted servers and protected from unauthorised access. We take reasonable steps to ensure your information remains safe.

 

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications at any time

To exercise these rights, you can:

  • Use the contact form available on our website; or

  • Write to us directly at:

Cuddly Companion Company
PA 103, University of Wolverhampton Science Park
Technology Centre, Glaisher Drive
Wolverhampton, West Midlands
United Kingdom, WV10 9RU

 

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, you can:

  • Contact us via the form available on our website; or

  • Write to us at the address below:

Cuddly Companion Company
PA 103, University of Wolverhampton Science Park
Technology Centre, Glaisher Drive
Wolverhampton, West Midlands
United Kingdom, WV10 9RU

Terms of Service

Last Updated: 16th June 2025

Welcome to Cuddly Companion Company. By using our website, you agree to the following Terms of Service. Please read them carefully before placing an order or joining our waitlist.

 

1. General

These Terms apply to your use of our website and any purchases or pre-orders you make from us. Cuddly Companion Company is registered in the United Kingdom. All goods and services offered are subject to these terms.

 

2. Products and Descriptions

We aim to ensure all product descriptions, images, and prices on our website are accurate. However, slight variations may occur in product appearance or packaging due to updates or improvements. All items are sold subject to availability.

 

3. Orders and Pre-Orders

Placing an order or joining our waitlist does not guarantee purchase until payment has been processed and you receive an order confirmation from us.
For pre-orders, estimated delivery times are provided as a guide and may be subject to change due to production or shipping delays. You will be kept informed of any changes via email.

 

4. Pricing and Payment

All prices are listed in GBP (£) and include VAT (if applicable) and UK standard shipping. Payment is required at the time of order. We accept payment through trusted third-party providers such as Wix Payments or PayPal. We are not responsible for any charges or fees imposed by your payment provider.

 

5. Shipping

We currently ship only within the United Kingdom. Please refer to our Shipping Policy for full details on delivery times, tracking, and restrictions.

 

6. Returns and Cancellations

You have the right to return or cancel your order under certain conditions in accordance with UK consumer law. Please see our Returns Policy for complete details on how to return items or cancel pre-orders.

 

7. Intellectual Property

All content on this website, including text, logos, designs, graphics, images, and product names, is the property of Cuddly Companion Company. You may not copy, reproduce, distribute, or use any content without our express written permission.

 

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

 

9. Limitation of Liability

We do our best to ensure the accuracy and availability of our website but cannot guarantee that the site will be error-free or uninterrupted. Cuddly Companion Company is not liable for any damages resulting from the use of, or inability to use, this website or any products purchased, except where required by UK law.

 

10. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page. By continuing to use the website, you accept any modifications to these Terms.

 

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising will be subject to the jurisdiction of the courts of England and Wales.

 

12. Contact Us

If you have any questions about these Terms, please contact us using the form on our website or by writing to:

Cuddly Companion Company
PA 103, University of Wolverhampton Science Park
Technology Centre, Glaisher Drive
Wolverhampton, West Midlands
United Kingdom, WV10 9RU

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